We’ve (virtually) traveled the world over the past year to tell the frontline story. We’ve explored a range of frontline forward industries and themes, from grocery and contact centers to resilience and burnout. Now, on the one-year anniversary of The 80 Percent, it’s time to wrap up our podcast series with one final story.
JD sits down with Martin Cerullo, Group Talent Director at Dairy Farm Group, to discuss the connection between workplace learning culture and business agility. Dairy Farm Group is a leading pan-Asian retailer that operates over 10,533 outlets and employs 220,000 people in businesses that span the retail marketplace, from grocery and convenience to health and beauty to home furnishings.
Martin highlights the critical role frontline enablement plays in facilitating rapid business transformation, including keeping up with the rise of digital commerce, implementing advanced health and safety measures and launching a new customer loyalty program. Prior to Dairy Farm, Martin worked in leadership roles for organisations providing consulting services to the Human Resources function, including Alexander Mann Solutions.
Thank you for listening to The 80 Percent. We hope our stories have helped you improve the way you support your frontline team as they continue to keep our businesses and communities moving forward.
We will continue to tell the frontline story in our work at Axonify. If there’s anything we can do to help you better support and enable your frontline, let us know.
This story features clips from past episodes, including:
The full 35-episode run of The 80 Percent podcast will remain available on Apple, Google and Spotify as well as axonify.com/podcast. Please share your favorite episodes with peers who are passionate about providing the frontline with the support they need and deserve.
The 80 Percent has been brought to you by Axonify. To learn how you can provide communication and training to your frontline workforce that actually works, visit axonify.com.
Join the #FrontlineForward effort by visiting axonify.com/frontlineforward to access free training content, download the 2020 State of Frontline Employee Training Report and subscribe for the updates.