Do you feel exhausted at work?
Do you feel increasingly distanced from or negative about your job?
Are you noticing reduced quality in your work output?
Then you may be experiencing burnout, a legitimate medical condition related to the workplace. In August 2020, 58% of US workers identified themselves as experiencing burnout, up from 45% at the beginning of the pandemic. This issue is damaging workers’ physical and mental health as well as productivity and innovation in the workplace. It’s especially problematic on the frontline, where employees have significantly less control over their day-to-day work experience. Unfortunately, fixing burnout isn’t as simple as taking up meditation or getting more sleep. That’s because burnout is a workplace problem, not a worker problem, and requires changes to the systems and processes that guide how work is done.
JD speaks with Jennifer Moss to learn what organizations can do to protect their frontline teams from burnout. Jennifer is an award-winning journalist, author, public speaker and nationally syndicated radio columnist who researches topics related to happiness and workplace well-being. To acknowledge her contributions to business and public service, Jennifer was named a Canadian Innovator of the Year, an International Female Entrepreneur of the Year, and recipient of the Public Service Award from the Office of President Obama.
The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It by Jennifer Moss publishes on September 28, 2021.
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