Zoom meetings. Slack channels. Online learning. Work is more digital than ever … for some people.
While corporate employees have a rich technology ecosystem that keeps them up-to-speed, frontline workers struggle to find timely, consistent information. Tools designed for office-based and work-from-home employees just don’t fit into the hectic frontline workday. Instead, these workers rely on analog methods, such as pre-shift-huddles and time clock postings. They struggle to keep up with the pace of workplace change. They get justifiably frustrated. Their performance declines. Your customer experience and business results suffer.
Corporate and frontline teams do their jobs differently. They need right-fit digital solutions.
JD sits down with Andrea Curry, Senior Vice-President of Product Management at Axonify, to find out what it takes to design technology solutions for the frontline. After building a career in management consulting and professional services, Andrea transitioned into research and product development. Today, she partners with Axonify’s customer community to solve frontline training, communication and performance challenges in ways that also make sense to the market at large. Andrea shares her proven approach to solution design, including how to build user personas, align solutions with operational realities and build a business case for technology investment.
If you have a frontline story you’d like us to explore on a future episode, let us know at podcast@axonify.com
The 80 Percent is brought to you by Axonify. To learn how you can provide communication and training to your frontline workforce that actually works, visit axonify.com.
Join the #FrontlineForward effort by visiting axonify.com/frontlineforward to access free training content, download the 2020 State of Frontline Employee Training Report and subscribe for the updates.