Technology has transformed retail. Online ordering, curbside pickup, on-demand delivery and personalization are now parts of our everyday shopping experiences. Technology may be the face of retail, but there’s still a frontline team working to execute these digitally-enabled experiences. How has technology transformed the employee experience, and what can retailers do to improve their teams’ digital skills?
JD explores the human side of digital retail transformation with Carl Boutet, Founder and Chief Strategist at Studio Rx. Carl joins us live from The Retail Technology Show in London to share his insights into how companies can leverage the wave of digital transformation to improve frontline capability, engagement and execution.
JD also shares his tips on how to overcome red tape and bring BYOD to life on the frontline.
In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify’s digital learning experience and check out success stories from companies like O’Reilly Auto Parts, Longo’s, Briscoe Group, Citizen’s Bank, MOL Group and Etihad Airways, head over to axonify.com.